Customer Service Manager

Job Responsibilities:

1. Responsible for overall performance management of the department's freight forwarding business, establishing a safe, stable, and smooth management and operation system;

2. Pay attention to the development trends of logistics and freight forwarding markets, regularly contact customers, and effectively maintain customer relationships;

3. Responsible for formulating long-term strategies and annual business plans, leading the team to achieve various business and management indicators, and executing the route KPIs issued by the company;

4. Responsible for daily work management of employees, organizing training and performance evaluation, actively building teams and cultivating key personnel;

5. Responsible for promoting the market of freight services according to the company's freight services and market strategies, familiar with international freight forwarding and import and export operation processes.

Job requirements:

1. Educational background and experience requirements: College degree or above, major in international trade, logistics, supply chain and other related fields. More than 2 years of experience in freight forwarding industry management, with industry resources preferred;

2. Language and communication skills: English proficiency level of CET-4 or above, proficient in communicating with clients. Have good English reading and writing skills, able to read and reply to English emails;

3. Professional skills and comprehensive qualities: Familiar with international freight forwarding and import/export operation processes, with strong language and written expression skills, negotiation skills, organizational and coordination skills, leadership skills, and team collaboration spirit. Have good business skills, marketing experience, and customer service awareness.

Salary and Welfare:

Salary: Basic salary of 8K or above (promotion allowance of RMB 1000/2000)+personal performance commission+monthly department performance commission+year-end double salary+annual KPI reward+position promotion subsidy

Welfare: Birthday gifts, Annual company travel, public holiday benefits

Customer Service

Job Responsibilities:

1. Timely handle customer order quotations, inquiries, needs, or issues;

2. Based on the customer's order requirements, make arrangements in advance and provide export service solutions;

3. Responsible for handling and following up on basic information related to customers in logistics, promptly following up with the operations department on orders, and providing feedback to customers on the results. Coordinate and resolve any issues that arise during this process in a timely manner;

4. Timely follow up with the SO audit in the import and export process, review export documents, send supplementary materials and expense invoices to customers in a timely manner, and assist in debt collection matters;

5. Maintain customers and collaborate with pre-sales managers to explore deeper customer needs Enhance customer experience and ensure long-term good cooperation between customers and the group;

6. Responsible for order quality management, assisting in the development of pre-sales customer service standards and assessment criteria, and following up on management;

7. Responsible for user experience management, collecting service improvement opinions and suggestions, tracking implementation status, and improving user experience;

8. Responsible for extracting basic data and writing analysis reports, providing timely, accurate, and valuable decision-making basis.

Job requirements:

1. College degree or above, major in import and export trade, logistics or related fields;

2. More than 3 years of work experience in water/land/air operation and documentation is preferred;

3. Attentive and responsible in work, with strong service awareness and team spirit, able to withstand certain work pressure;

4. Good at communicating with people, strong coordination and communication skills.

Salary and benefits:

1.Basic salary+performance 4k-7k, with commission and year-end bonus;

2. Paid annual leave, and statutory holidays;

3. Each completed transaction will receive a commission;

4. Welfare: Birthday gifts, Annual company travel, public holiday benefits